Refund policy

Return & Refund Policy

We want you to love your purchase. Please review our policy carefully before placing an order.

All Sales Are Final

We do not offer refunds and do not accept returns for monetary reimbursement. All sales are final.

Store Credit Policy (7-Day Window)

If you are not completely satisfied with your purchase, you may request a store credit within 7 days of receiving your order.

To be eligible for store credit:

  • Your request must be submitted within 7 days of confirmed delivery.

  • The item must be unused, unworn, unwashed, and in its original condition.

  • All original tags and packaging must be intact.

  • Proof of purchase is required.

Once your request is approved, the item must be shipped back to us. Store credit will only be issued after we receive and inspect the returned item. Original shipping costs are non-refundable.

Exchange Process

To request an exchange, you must first email us at [support@alrightmat3.com] within 7 days of receiving your order. Please include:

  • Your order number

  • The item you wish to exchange

  • The item you would like instead

Once your exchange request is approved, the item must be securely shipped back to the following address:

[12 Lawrence Avenue BS5 0LE, Bristol, UK]

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

After we receive and inspect the item, we will issue store credit that can be used toward any available product in our store.

  • If the new item costs more, you will be required to pay the difference.

  • If the new item costs less, the remaining balance will remain as store credit.

Non-Eligible Items

The following items are not eligible for store credit or exchange:

  • Final sale or clearance items

  • Gift cards

  • Items showing signs of wear, damage, washing, or alteration

  • Items returned without original packaging or tags

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with your order number and clear photos of the issue so we can resolve it promptly.